It's time for the biggest event for the credit management sector in the Netherlands: the Credit Expo. This year's Credit Expo is all about High Performance: a pragmatic management method that allows you to achieve significantly better results by working smarter.
For a long time, there wasn’t much variation in the billing experience, no matter who one happened to be. A bill came in the mail, a consumer wrote out a check, that consumer popped that check in the mail — rinse, repeat until all obligations were covered.
New name reflects company vision and omni-channel capabilities
AcceptEmail, the creator and market leader of bill payment via email has changed its name to AcceptEasy. The new name better reflects its capabilities, which have evolved well beyond email. AcceptEasy is the bill service provider enabling payments in all digital channels.
The company is active since 2007, providing its service to large enterprises and business partners in several countries worldwide. Many innovative features and uses have been released over the years on top of the original scope of replacing paper bills and reminders with email and online payments. Peter Kwakernaak, CEO of AcceptEasy: “The flexibility and architecture of our technology is perfect for all sorts of transactional messaging. Varying from mandates on your online portal, in-app payments, verifying identity, to paying in Messenger. From paper bill suppression to enabling payments via a chat with customer care, or a bill that immediately changes into an entry ticket right upon payment. The payment moment is becoming a personalized and interactive contact moment.”
The data from the platform enhances companies’ insight into customer behaviour. Companies use this to optimize their service offering and improve customer satisfaction. AcceptEasy supports all digital communication channels from web, email, text, social media to chatbots. This enables businesses to engage in conversational billing. "The payment moment is one of the most important steps in the customer journey. Our services make it possible for enterprises to provide consumers and small businesses an optimized brand experience and save costs in the process." says Peter Kwakernaak.
The new name has been launched with a new website. The product AcceptEmail and the website acceptemail.com will continue to exist.
AcceptEasy and Basware signed a partner agreement enabling enterprises to send out digital payment requests to SMEs and consumers. Consumers receive an AcceptEasy payment request digitally via e-mail, SMS, social or online that can be completed with a few mouse clicks without registration or log-in.
Each year, nearly 2,000 credit professionals gather for NACM's premier educational event — the annual NACM Credit Congress & Exposition, which provides a forum for exchanging information on the most current changes in the field. And AcceptEmail is there to meet you. Be sure to stop by at booth 204.
Our award-winning Software-as-a-Service bill pay solution is coming to FASTER PAYMENTS. Two of our senior executives will be in Austin, Tx from 23rd -26th April 2017. Melanie Barteaux and Nicole Capobianco will demonstrate our convenient, secure, pay-from-the-inbox service at the AcceptEmail booth.
While few conferences draw a crowd by predicting that things will stay the same, this year’s CIO Day really went all-out to hammer home the many revolutions in progress or yet to come.
Today, whether through our desktop or smartphone, or via social media and chat apps, we are all connected at any time from just about any place. Consumers require the same from companies they do business with. Questions and complaints should be heard and resolved instantly, via WhatsApp, Facebook and Twitter.
Even in this day and age of ubiquitous email use as a fully embraced form of person-to-person and enterprise-to-person communication, questions about how and if email should be used as a communications channel related to debt collection is still very much a topic of debate.
Unlike what some thought leaders claim, email is more prevalent than ever and there are no signs that this will change soon. A study by Adobe shows that 40% of the companies in the US and Britain prefer email as the main communication channel.