Even in this day and age of ubiquitous email use as a fully embraced form of person-to-person and enterprise-to-person communication, questions about how and if email should be used as a communications channel related to debt collection is still very much a topic of debate.
AcceptEmail's Mike Hogan examined the question further and what may be standing in the way of real progress on this front by considering all relevant stakeholders and their respective viewpoints – consumers, the law, compliance management, vendors and, of course, collection agencies. Should Debt Collectors use Email as a Consumer Collections Tool?
