Everyone talks Request-To-Pay. We do it. 

Reach customers for direct online payment in every channel.

The universal RTP connection for corporates, banks and software developers

A Request To Pay pushes payment details from a biller (that’s you) to a payer (your customer). Done right, it enables fast, easy, cheap, matching, irrevocable, flexible payments. Implementing RTP securely, at scale, in your IT landscape is easier said than done. That’s where our software and expertise come in. For many use cases, with many proven features & benefits.

Payments

The future belongs to Instant SCT in Europe, real-time ACH in the U.S. and other account-to-account payment methods. We’ll get you there first, also supporting cards and wallets along the way.

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Channels

Our RTPs let you reach people by email and SMS, app and portal, chat and WhatsApp, paper and on location. In batch for bills or reminders, on-the-fly during conversations or online.

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Integration

Our SaaS platform supports 100s of RTP initiation connections on one end (ERP, CRM, AR and more) and over 100 payment connections on the other end. Call our API or call us - and be 

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Trending Topic: Touchless Payments

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Eliminating proximity in retail payments

You Retailers are taking different measures to face the Corona virus and its economic fall-out. They turn to home delivery and adapt their locations to minimize transmission risk for customers and employees. Masks, shields, spacing… all that to get to that most important interaction: the payment. Preferably not by cash anymore, and that leaves cards and mobile wallets like Apple Pay. But even those still require physical proximity.

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From onboarding to reminders...

And everything in between

Transactional moments can arise anywhere along the customer journey, starting with quotations, reservations, and other touch points.

Someone who buys or becomes a customer makes a payment, issues an authorization for a direct debit, or perhaps identifies himself.

This is followed by incidental purchases, single invoices or notifications, failed payment authorizations, changes, reminders, payment arrangements and more. From the back office or during customer contact.

These can all be annoying chores that damage your brand, or smooth experiences that delightsyour customers and increase your NPS.

Who has or will take responsibility for your brand?

More on our solutions

Happy colleagues everywhere


The idea of customer focus has reached most departments by now. 
Serving customers with payment requests gives customers convenience, choice, confidence, and satisfaction. That by itself is already well worth the small investment, but you will also end up cutting costs in various departments, making the business case a breeze.

Finance

Payments. Timely, accurate, and more of them. At low and often fixed rates. Deploying Alevate RTP results in better cash flow, less (but more effective) dunning and collection, improved reconciliation, all while improving service - internally as well as externally.

Customer

Customer Journey, Success, Experience, Service, Contact ... or else Marketing, Product Management or Digital Innovation. Ignoring bad payment experiences damages your NPS and brand experience while making improvements offers new opportunities to strengthen the bond with your customers.

 

IT & Data

The ability to offer fast and secure innovation without having to worry about the many technical details of transactional email, payments, data, and integration challenges. Serrala is your universal payment conduit, whether you are struggling with old legacy systems or already plugged into the API economy.

A selection of customers that trust us 

 

News & Articles


Serrala is a proud launching member of the European FinTech Association

PRESS RELEASE European FinTechs join forces and launch European FinTech Association (EFA) Gathering leading FinTech companies supporting European citi...

Touchless Payments in Retail

Eliminating Proximity While Securing Sales Retailers are especially hit by the corona crisis and are taking different measures to deal with loss in re...

AcceptEasy joins Serrala Group

PRESS RELEASE Serrala Group Acquires EBPP and RTP specialist AcceptEasy, provider of an omnichannel Electronic Bill Presentment & Payment (EBPP) and R...

Partial Payments meet consumers’ growing need for flexibility

More and more people do not have a regular monthly income. People switch jobs more often, go from project to project, or work in the gig economy altog...