Everyone talks Request-To-Pay. We do it. 

Reach customers for direct online payment in every channel.

The universal RTP connection for corporates, banks and software developers

A Request To Pay pushes payment details from a biller (that’s you) to a payer (your customer). Done right, it enables fast, easy, cheap, matching, irrevocable, flexible payments. Implementing RTP securely, at scale, in your IT landscape is easier said than done. That’s where our software and expertise come in. For many use cases, with many proven features & benefits.

Payments

The future belongs to Instant SCT in Europe, real-time ACH in the U.S. and other account-to-account payment methods. We’ll get you there first, also supporting cards and wallets along the way.

Read more

wasonthego_370x190

Channels

Our RTPs let you reach people by email and SMS, app and portal, chat and WhatsApp, paper and on location. In batch for bills or reminders, on-the-fly during conversations or online.

Read more

rawpixel-989841-unsplash_app-mockup)370x190

Integration

Our SaaS platform supports 100s of RTP initiation connections on one end (ERP, CRM, AR and more) and over 100 payment connections on the other end. Call our API or call us - and be 

Read more

Trending Topic: Digital Transformation Service

DTS_US

Your customers can go digital. But how do you get everyone on board?

You can tackle the status quo with Serrala. We offer an intricate solution to this problem, developed together with some large clients and now available for you. The Digital Transformation Service offers customers a safe but effortless way to take the first step from paper to digital. If and when they want, also for the next step.

More information

 

From onboarding to reminders...

And everything in between

Transactional moments can arise anywhere along the customer journey, starting with quotations, reservations, and other touch points.

Someone who buys or becomes a customer makes a payment, issues an authorization for a direct debit, or perhaps identifies himself.

This is followed by incidental purchases, single invoices or notifications, failed payment authorizations, changes, reminders, payment arrangements and more. From the back office or during customer contact.

These can all be annoying chores that damage your brand, or smooth experiences that delightsyour customers and increase your NPS.

Who has or will take responsibility for your brand?

More on our solutions

Happy colleagues everywhere


The idea of customer focus has reached most departments by now. 
Serving customers with payment requests gives customers convenience, choice, confidence, and satisfaction. That by itself is already well worth the small investment, but you will also end up cutting costs in various departments, making the business case a breeze.

Finance

Payments. Timely, accurate, and more of them. At low and often fixed rates. Deploying Alevate RTP results in better cash flow, less (but more effective) dunning and collection, improved reconciliation, all while improving service - internally as well as externally.

Customer

Customer Journey, Success, Experience, Service, Contact ... or else Marketing, Product Management or Digital Innovation. Ignoring bad payment experiences damages your NPS and brand experience while making improvements offers new opportunities to strengthen the bond with your customers.

 

IT & Data

The ability to offer fast and secure innovation without having to worry about the many technical details of transactional email, payments, data, and integration challenges. Serrala is your universal payment conduit, whether you are struggling with old legacy systems or already plugged into the API economy.

A selection of customers that trust us 

 

News & Articles


AcceptEasy joins Serrala Group

PRESS RELEASE Serrala Group Acquires EBPP and RTP specialist AcceptEasy, provider of an omnichannel Electronic Bill Presentment & Payment (EBPP) and R...

Partial Payments meet consumers’ growing need for flexibility

More and more people do not have a regular monthly income. People switch jobs more often, go from project to project, or work in the gig economy altog...

Pretty in the inbox or ugly in the spam? Keep your templates up to date

For years, visitors of our website have been able to do a demo: enter your email-address and we’ll send you a sample payment request by email that you...

Automated Debt Recovery @ Radius Payment Solutions

Radius Payment Solutions provides SME customers across Europe with fuel cards and related mobility services. Fast and efficient recovery of failed dir...