Serrala at the Credit Expo

It's time for the biggest event for the credit management sector in the Netherlands: the Credit Expo. This year's Credit Expo is all about High Performance: a pragmatic management method that allows you to achieve significantly better results by working smarter.

All Posts
Tags: Share via:

Prague was an attractive venue for this year's member meeting in Eurogiro. About 100 delegates and speakers from around the world came to talk business, to hear about Eurogiro and to be inspired, or perhaps even provoked, by a very diverse group of speakers. Peter Kwakernaak, CEO of AcceptEmail, was one of them, and investigated current trends of disruption to payments. 

'eBilling is likely to be the next wave in mobile payments', Peter said, 'and it may solve substantial problems for corporates, as well as private customers'. Peter demonstrated how issuing a bill and the payment via email had several advantages:

  • It digitalizes current paper flow, reduces biller's costs in all stages of billing and collection
  • Payment delays go down as payer can view, handle & pay a bill in a single action
  • More payment options available equals better acceptance and higher likelihood of payment
  • It has a low entry barrier as most private clients trust email, treasure the transparency, and monitor their email account regularly
  • Options for extracting intelligence about payment patterns for the biller as well as service provider

According to AcceptEmail, 20% of customer satisfaction is directly linked to the bill and the bill payment, and offering multiple options may increase satisfaction by 43%. Today, less than one fifth of the bills are digitalised. AcceptEmail exemplifies how a fintech company can set new standards. To them, the event of instant payments and PSD2, the EU regulation providing third parties controlled access to bank accounts of consumers equals great opportunities in bill payment. Nevertheless, Peter Kwakemaak invited the posts in particular to partner to fill the digital gap in billing, reduce costs and create loyal SME clients.


Jeroen Dekker
ABOUT THE AUTHOR | Jeroen Dekker
Jeroen Dekker joined Serrala Solutions in 2016 after 15 years at international B2B software companies as bridge between market(ing) and product. He was product manager and spokesperson for the Financial Crime Risk Management Solutions of Fiserv. Jeroen holds degrees from the Haarlem Business School and Northern Arizona University.

Landing Pages: The Do’s and Dont’s

Improve your forms, page structure and overall leads. Fusce dapibus

Get Your Copy
Recent Posts

Serrala at the Credit Expo

It's time for the biggest event for the credit management sector in the Netherlands: the Credit Expo. This year's Credit Expo is all about High Perfor...

Read more

Serrala at the Dia - How financial software helps innovate insurance

We were one of the sixty chosen companies to present our solution on the Show & Tell stage at the DIA conference in Amsterdam last June. The DIA i...

Read more

A payment page with your own domain URL

Our payment links reach millions of people via many different channels, on behalf of the billers who use our services. They all link to a payment page...

Read more

Name Change: AcceptEmail BV becomes Serrala Solutions BV

As previously communicated through various channels, AcceptEmail BV is since the end of February part of the Serrala Group. You can read the press rel...

Read more