Energy | Serrala

Turn payments into a green stream

Competition in the energy sector is stiff. Prices are under pressure and energy is considered a commodity with little room for differentiation. You can set yourself apart however as a brand by the convenience and level of service you provide your customers.

Make customer onboarding as frictionless as possible or let your customers choose when and via which channel they want to pay. Whether that is digitally, omnichannel, or pay as you go.

Making purchases or paying bills via chat (bots)
Follow up of reversed direct debits or forgotten bills
Initiate services, pay or authorize online with iDEAL
Display identical invoices as PDFs in the customer's online portal

Chat(bots)

Consumers want to be able to communicate with companies they do business with through every channel. This includes buying and making payments. Make this a reality with real-time payment requests in (live) chats that customers can pay with iDEAL or any other payment method you want to offer your customers.

Online

Onboarding is all about convenience. Provide customers with consistency regardless of whether they make a payment from an email quote or directly on your website. Provide your customers besides iDEAL, also payment options such as Sofort or Paypal. Our PSP partners are happy to help.

Credit Management

Offer all of the classic Alevate RTP applications from back-office systems such as SAP or Oracle. Reach customers via email with payment requests that change color when paid or expired. Track payments in real time and automate reminders.

Customer portal

Customer portals are important and for customers, the ability to receive their bills, make payments, and be able to view their payment history are logical features. Serrala makes all of this possible with everything synchronized in real-time and updates automatically sent by email, SMS or chat.

News & Articles

event

Serrala at the Credit Expo

It's time for the biggest event for the credit management sector in the Netherlands: the Credit Expo. This year's Credit Expo is all about High Perfor...

Insurtech

Serrala at the Dia - How financial software helps innovate insurance

We were one of the sixty chosen companies to present our solution on the Show & Tell stage at the DIA conference in Amsterdam last June. The DIA i...

A payment page with your own domain URL

Our payment links reach millions of people via many different channels, on behalf of the billers who use our services. They all link to a payment page...

Legal entity name change

Name Change: AcceptEmail BV becomes Serrala Solutions BV

As previously communicated through various channels, AcceptEmail BV is since the end of February part of the Serrala Group. You can read the press rel...