Insurance companies are innovating in every direction. While pursuing digital transformation and an Agile culture across labels and functions, they often neglect how difficult it can be for customers to hand over their money. From onboarding through billing to the last reminder, many brands still send paper, an email equivalent of paper or an email pointing to an online portal. AcceptEasy provides an instant omnichannel payments strategy across countries and business lines. Speed up innovation, lower cost while improving customer satisfaction.
With AcceptEasy payment requests, companies can track the status of each message and payment in real-time. This enables immediate service, from instant onboarding to a last-chance reminder to avoid suspension. It also brings clarity to the customer and service departments while enabling fast & smart follow-up of unpaid bills.
AcceptEasy payment requests are easily embedded into digital channels and even paper. What’s more, the same payment request can be delivered by email with a copy in the client portal and a reminder sent by SMS days later if needed. AcceptEasy automatically synchronizes all instances to bring clarity and transparency across channels.
What ends up as a simple message with a payment link on a consumer’s device, starts as a batch process inside the bowels of an ERP system. Or on-the-fly inside a CRM application, Credit Management software or some other system. The resulting messages are then equipped with one or more local or international online payment methods. After making it across to the customer’s preferred channel, AcceptEasy payment requests stay connected to keep finance and customer contact systems up-to-date. This is how annoying chores become valuable brand experiences.
The AcceptEasy experience is proven, trusted and versatile. And not just for individual payments, either. Insurance companies also use it during onboarding (or later) for identification or to authorize recurring payments like SEPA e-Mandates for Direct Debit. Leading brands are making it their default building block for payments, whether they are renovating legacy or innovating new products from scratch.