More and more mobile payment requests
To Allsecur, good service also means meeting customer demands about better ways to pay their premiums. A growing number of people prefer digital bills and paying online. So AcceptEasy is becoming the preferred method for payment, along with direct debit. One in four Dutch citizens already use their cell phones to make payments. This is one of the reasons Allsecur also offers AcceptEasy. “It allows customers who purchase online car insurance to easily make an electronic or mobile payment, straight from their email inbox.” says Jeroen Kuiper, General Manager at Allsecur.

Pay directly from your inbox 

Immediately after finalizing the purchase, a friendly payment request is sent straight into the customer’s inbox. "It might not be groundbreaking news, but for people who take out online insurance, it is essential that paying is also easy,” said Jeroen. “People don’t like having to sign up for an account in order to pay. AcceptEasy delivers payment requests directly into the customer’s email inbox. From that point on, payment is secure and easy, and you don’t have to re-enter any data. And you can see if a payment is successful instantly, in the same email. Once the payment has been made, the status indicator in the email changes from blue into green. So customers always know if their payment was received."

Clear language
It all begins with clear communications. "We want to treat our customers the same way we would like to be treated,” said Jeroen. “This is also the way we drafted our insurance policies. We want to communicate in a way that everyone understands. We also like to offer our customers nice extras. Like sending them a text message in case they accidentally forget to pay their premiums, so they don’t run the risk of being uninsured. This is how we want to communicate in all of our processes, including the payment process. It doesn’t take much effort at all to pay your bills with AcceptEasy. And making a mobile payment using a bank app is also very easy. Just by entering your PIN – in many cases that’s all you need to do. You don’t need a bank calculator to authorize a payment."

Benefits for both recipient and sender
AcceptEasy makes a valuable contribution towards achieving the objectives of Allsecur’s Billing & Collections Department. "Customers who receive acceptemails pay faster and have a better customer experience,” said Jeroen. “Another advantage is that payments can be matched – automatically. This helps structurally reduce collection costs. And helps us continue to deliver quality car insurance at a competitive price."

Sending electronic mandates
Jeroen Kuiper is pleased with the results of using AcceptEasy. So Allsecur recently started using the digital payment authorization form. This is a new way of collecting payment authorizations for direct debit transfer. "At Allsecur, we always look for ways to provide better service,” said Jeroen. “Paper authorizations are a hassle and old-fashioned. We are one of the first insurance companies collecting fully-compliant electronic payment authorizations. And our customers love it. It makes their lives a lot easier. Our clients can now choose between two digital options, for PC, laptop, tablet and mobile."