Serrala at the Dia - How financial software helps innovate insurance

We were one of the sixty chosen companies to present our solution on the Show & Tell stage at the DIA conference in Amsterdam last June. The DIA is the leading conference worldwide for InsurTech companies to share their innovations for the insurance sector. It is a place to connect with other innovators in the insurance industry and keep us up to date with all the new trends.


This time our solution architect, Jeroen Dekker, and Solution Success Director RTP, Bart de Vries, demonstrated our unique cross-channel bill presentment and payment strategy in front of 1250 participants. Insurers rely on Serrala to collect payments through digital mandates for direct debits, bringing an alternative to direct debit, taking care of reconciliation of payments sending reminders, and being flexible in collections. How people pay their bills is a crucial part of the customer experience. 

 

Pushing payment requests with our omnichannel solution provides choice, convenience, and clarity to customers; wherever someone chooses to pay, the message is instantly updated across all these different channels. This solution helps insurance companies around the world by simplifying the payment process for their customers, as well as; improving the customer payment experience by offering the payment methods their customers prefer and making the process as convenient as possible. One of the features that got additional attention is the option to pay later, which offers customers the payment flexibility they may need. We displayed a real-time example to show how quick and easy it is to use.

 

Besides the demonstration, we also had a booth where insurance providers and other innovators could ask questions and discuss their challenges with us. To watch the demonstration, click here or on the button below! 


You can also find us in the DIA TOP 100 InsurTech companies to watch in 2021, next to other highly innovative InsurTech companies that are changing the world of insurance. We were selected since our request-to-pay solution realizes significantly higher payment conversion rates and the customer friendliness of the process. For more information, click here or on the button below!

 

                         Dia top 100                                     Serrala at the DIA 2022       

 

 

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Mercedes-Benz Financial and Insurance Services customers now have easier way to pay 

Espoo, Finland, 17 January 2018 – Basware, the global leader in networked source-to-pay solutions, e-invoicing and innovative financing services solutions, and AcceptEasy, the cloud-based online, mobile and social payments service provider, have established a partnership to offer a complete payment solution for customers sending electronic invoices. Consumers and small businesses can complete payments for the invoices they receive digitally from Basware customers with just a few steps, without registration or log-in. 

Mikko Pilkama, SVP of Network and Financing Services: “Businesses send invoices to lots of consumers and small business customers. These invoices can represent a high percentage of the total volume of invoice flow, and it is financially beneficial for the company if they are paid easily and quickly. For example, Mercedes-Benz Financial Services and Mercedes-Benz Insurance Services can now send all their outgoing bills in the right format from a single environment and receive payments faster from their clients.” 

Tanja Kubera, Manager Finance & Administration of Mercedes-Benz Financial Services says: “We are happy to offer our customers an easier way to pay invoices they owe us. As a result, we can now trace the status of customer payments in real-time. Billing and customer service staff have insight into whether customers have received, opened and paid the bills. This ‘one click payment’ has resulted in quicker incoming payments, improvement of working capital, easier debtors matching, reduced Days Sales Outstanding and elimination of incorrect or late payments.” 

The customers of Mercedes-Benz Financial Services and Mercedes-Benz Insurance Services receive a secure digital payment request displaying key invoice information, including amount owed, an invoice number, expiry date, the payment beneficiary and product / service description. By clicking an embedded payment button, the customer can go straight to the authorization of the payment without any re-keying any information.  

Peter Kwakernaak, CEO of AcceptEasy: “We are proud of this partnership. Basware and AcceptEasy are market leaders in their respective spaces. We both have a focus on household names with an international footprint and a shared mission: facilitate digital payments for companies in all possible communication channels, creating a frictionless payment experience for their customers.” 

Contact: press@basware.com 

About Basware 
Basware is the global leader in providing networked purchase-to-pay solutions, e-invoicing and innovative financing services.Basware’s commerce and financing network connects businesses in over 100 countries and territories around the globe. As the largest open business network in the world, Basware provides scale and reach for organizations of all sizes, enabling them to grow their business and unlock value across their operations by simplifying and streamlining financial processes.Small and large companies around the world achieve significant cost savings, more flexible payment terms, greater efficiencies and closer relationships with their suppliers. Find out more at www.basware.com. 
 
Follow Basware on Twitter:@Basware, join the discussion on the Basware LinkedIn, Basware Facebook and Basware Blog. 

About AcceptEasy 

AcceptEasy enables frictionless online bill payment directly from any digital channel. Hundreds of companies across industries rely on its cloud-based solutions to transform quote-to-cash cycles, streamline internal processes and optimize customer experiences around payments. Millions of consumers and small businesses easily and safely take care of payment requests received by email, SMS, chat, portal and more. Headquartered in Amsterdam, the company’s ISO-certified operations support implementations in many countries with both local and global payment methods. Find out more at www.accepteasy.com/us. 

Contact: jdekker@accepteasy.com

Jeroen Dekker
OVER DE AUTEUR | Jeroen Dekker
Jeroen Dekker joined Serrala Solutions in 2016 after 15 years at international B2B software companies as bridge between market(ing) and product. He was product manager and spokesperson for the Financial Crime Risk Management Solutions of Fiserv. Jeroen holds degrees from the Haarlem Business School and Northern Arizona University.

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