During the free 2-day event on 17 & 18 June at DeFabrique Utrecht, Where Marketing Meets Service will share new insights and trends in the fields of data driven marketing, content marketing, customer journey and voice & chatbots. An inspiring journey along the customer journey touchpoints with a choice of over 100 sessions divided over 10 rooms!
Livecrowd is customer service 3.0. Via WhatsApp, Facebook and Twitter they unburden and delight visitors of large concerts, festivals and other events with real-time information and services. You will learn about Livecrowd's philosophy; how they innovate whilst utilising the newest technologies of these tech giants.
In 2019 AcceptEasy started working alongside Livecrowd to make payments within these channels possible and as easy as can be. In the Netherlands and abroad. What impact these real-time online transactions (will) have on real-live offline visitor experiences and which possibilities payments via messaging will open up for your field of business, will be presented in this session.